The guest-oriented and self-confident cleaner
Hospitality is important in the cleaning industry. Managements and MTs know the value of hospitality.
Find it out yourself
During meetings a lot of time is spent on what hospitable behaviour should look like within one's own organisation. And the nice thing is, the cleaners can actually think that up much better themselves. This is what happens in practice. The cleaning employee himself has an excellent and outspoken image of hospitality.
And also has a direct impact on the experience by behaving in a guest-oriented manner. Therefore, the power of cleaning staff behaviour combined with a self-aware approach is very much on the customer's hospitality experience. And permanently.
Do your employees work from the heart?
"Smart behavior is everything you consciously choose to do or not to do. How you do it and what you do, together determine the experience".
By choosing an approach that suits the situation and treating guests as the employee would like to be treated himself, the perception of the guest is positively influenced.
By adopting an approach that fits well with the situation and treating guests as the employee himself would want to be treated, the guest's experience is influenced positively.
Make sure your employee chooses the behaviour smartly and deploys it effectively. With hospitality you work from your heart (and a bit from your head). Make sure the employees offer your guest sincere attention, comfort and safety.
Golden rules of conduct
To ensure that everyone in the company is hospitable to the customer in the same way, it is advisable to agree hospitable rules of conduct. Not too narrow, because what a cleaning employee shows should also suit the employee himself.
Authenticity comes first. It is important that all employees within the company are aware of these rules of conduct and adhere to them.
The big question then, of course, is what this looks like in practice.
For example, just think about the timing of the greeting... Want to know more about hospitality and examples of the golden rules of behaviour? Request the whitepaper!
